Frequently Asked Questions

Everything you need to know about shopping with Ruze Shoes.

Are all products sold on Ruze Shoes authentic?

Yes, we guarantee that all footwear and apparel are 100% authentic and sourced directly from reputable brands and licensed distributors.

How long will it take for my order to ship?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping times vary by location.

What is your return policy?

We offer a 30-day return policy for items in their original, unworn condition with all packaging included. Please note that shipping fees are non-refundable.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options like Afterpay and Klarna.

How can I track my package?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.